Let’s plan
your training.

Of course. Our online tools are there to make things easier, not to get in the way. If you’d rather talk through what you need, have a question before booking, or simply prefer dealing with a person, just get in touch. We’ll be happy to help.

Try our First Aid Requirements Calculator. Answer a few questions about your workplace and it will help you understand how many first aiders you may need and the type of training to consider. You can find it on our homepage or in Advice & Tools. If you’re still unsure afterwards, get in touch and we’ll be happy to help.

If several people from the same organisation need training, onsite delivery can often be the more convenient option. Tell us your approximate numbers, location and the training you need and we can talk you through the options.

Not always. If your booking can be managed online, use the link provided with your booking to update learner details or access the available transfer and cancellation options. If you can’t make the change you need, contact us and we’ll help.

Please include the learner’s name, the course attended and, if you know it, the approximate training date or booking reference. That helps us find the right record quickly.

We aim to respond to enquiries as quickly as possible, usually on the same day. If your enquiry is about an upcoming booking, include your booking reference so we can deal with it more quickly.

We’ll always make the training relevant to the people in the room and the environment they work in. Where a course leads to a regulated qualification, we still need to cover and assess the required syllabus, but we can use relevant examples and scenarios throughout the day.

Yes. We provide the equipment required to deliver the course, including equipment for practical first aid training where applicable.

Yes. Certification depends on the course you choose. Regulated courses lead to the relevant qualification following successful completion, while Northlight-assessed courses include Northlight certification. You’ll see the certification details on each course page and in your proposal.

We’ll confirm the price before you book. Once the booking is agreed, we’ll issue an invoice for the training, with payment due after the course in line with the payment terms shown on your booking.

If plans change, contact us as early as possible. Rescheduling charges may apply depending on how close the change is to your course date. Full details are set out in our Onsite Training Terms & Conditions.

Cancellation charges depend on how much notice you give us. You can find the full cancellation terms in our Onsite Training Terms & Conditions.

How do we book onsite training?